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Legal Notice
Access to and/or use of this website attributes the capacity of USER and involves the full and unreserved acceptance, from this access and/or use, of this legal note and the latest version of the privacy policy, without prejudice to the General Contracting Conditions that, where appropriate, must be complied with. Therefore, we advise that you read these documents before using the functionalities offered by this website, as well as every time you access it, as CIA HOTELERA SAN JORDI S.A. reserves the right to change, modify, add or delete part of these conditions at any time.
Merely accessing the website does not in any way imply the existence of a commercial relationship between the user and CIA HOTELERA SANT JORDI, S.A.
I. INFORMATION SOCIETY SERVICES LAW (LSSI)
For the purposes of the provisions of Art. 10 of Law 34/2002, of 11 July, on Information Society and Electronic Commerce Services, users are informed that the owner of this website is the company CIA HOTELERA SANT JORDI, S.A. (hereinafter, HOTELERA SAN JORDI), whose registered office is in Gremi Cirujanos y Barberos, no 25, bloque B, 3er piso, 07009 Palma de Mallorca, Balearic Islands, Spain, and with Tax ID (C.I.F.) no. A07015597, registered in the mercantile registry of Palma de Mallorca in tome 484, book 406, folio 2, section 3, sheet PM6850, entry 15. In addition to the registered office, users are given the following e-mail address and the following telephone number, where they can address their requests, questions or complaints:
- Contact form of the website
- Central@universalhotels.es
- Customer service : Tel. + 34 971 711 746 Fax: (+34) 971 720 176
II. CONDITIONS OF USE
1. Introduction
On its website, HOTELERA SAN JORDI offers information relating to the type of activities, products and services it performs. This website offers information about the hotels of the UNIVERSAL HOTELS brand, operated directly by HOTELERA SAN JORDI or by other commercial companies. By accessing and using this website, you agree to be bound by the conditions set forth below, so we recommend that you carefully read this section before starting. HOTELERA SAN JORDI reserves the right to change, modify, add or delete part of these conditions and make changes to the products and programmes contained on this website at any time and without prior notice..
2. Limitations of use
It is forbidden to modify, copy, distribute, transfer, reproduce, publish, commercialise, sell or carry out any other activity with the content of these websites, not even cite the sources, without the written consent of HOTELERA SAN JORDI. Travel Agents and Tour Operators with an official, legally authorised licence who ask for the permission of HOTELERA SAN JORDI are exempt from that mentioned above, provided that they have obtained the written and express consent of HOTELERA SAN JORDI. In no way are you authorised to create or design, for yourself or for third parties, any website whose domain identifies with any of the brands registered by HOTELERA SAN JORDI, including the names of the hotels.
3. Exclusion of liability
HOTELERA SAN JORDI is not responsible for any damages and losses deriving from the access, use or misuse of the website’s content. All information provided through this website is provided “as is” with no express or implicit guarantees of any type; therefore, HOTELERA SAN JORDI is not liable for any guarantee regarding this information. Some jurisdictions do not allow the exclusion of implicit guarantees, so there is a possibility that the indicated exclusion does not apply to you. This website is used at your own risk. Therefore, neither HOTELERA SAN JORDI, nor its representatives or agents will be liable for any loss or damage, direct or indirect, special or causal, of any kind that is connected to or results from using this website or any information of HOTELERA SAN JORDI. You hereby waive any claim against HOTELERA SAN JORDI that results from using this website or from any information available on this website of HOTELERA SAN JORDI. Liability for content: HOTELERA SAN JORDI is not liable for any possible discrepancies that may arise between the version of its printed documents and the electronic versions thereof published on its websites. The documents and photographs published on this website could include technical inconsistencies or typographical errors. The information is subject to regular changes. HOTELERA SAN JORDI may make improvements or changes to the products or programmes described herein at any time. HOTELERA SAN JORDI is not liable for the accuracy of the information that is not of its own elaboration and is indicated as being from another source; therefore, it assumes no liability for any hypothetical damages that may arise from using this information.
4. Copyright
Copyright and information on Industrial and Intellectual Property Rights. All content on this site, such as text, graphs, logos, icons, images, data collections and software is the exclusive property of HOTELERA SAN JORDI and everything is protected by the international copyright laws. HOTELERA SAN JORDI reserves the use of civil and/or criminal legal actions against any natural or legal persons and their representatives who violate the provisions of these legal conditions of use, especially that regarding copyrights. This website is not intended for the distribution, use or access of persons from jurisdictions who, from merely accessing this page, would cause HOTELERA SAN JORDI to violate any law or regulation in the jurisdictions.
5. Links
HOTELERA SAN JORDI does not assume any liability for the information contained on third-party websites that can be accessed through links or search engines from the websites of HOTELERA SAN JORDI. The presence of links on the website of HOTELERA SAN JORDI is merely for informational purposes and in no case does it imply a suggestion, invitation or recommendation about them.
6. Forbidden or illegitimate use
As a condition of using this page, you ensure HOTELERA SAN JORDI that you will not use the website for purposes that are illegal or forbidden by these conditions.
7. Other conditions
By using this website, there is no agreement, contract, commitment, work relationship, company or agency between HOTELERA SAN JORDI Mallorca and the user. Any right that is not expressly assigned to you is expressly reserved to HOTELERA SAN JORDI. The on-line bookings made on this website that will be regulated in the General Contracting Conditions and the processes that must be followed to sign the contract are excluded.
8. Nullity of the clauses.
In the event that a clause of these conditions of use is declared null and void, it will only affect this provision or the part that has been declared as such, and the general conditions of all others that include this provision, or the affected part thereof, will remain valid.
9. Acceptance.
Access to this website and its use implies that you accept all of these conditions of use.
10. Governing law and jurisdiction
Without prejudice to the rights granted to consumers by Royal Legislative Decree 1/2007, of 16 November, this website will be governed by the Spanish Law, excluding its conflict of law rules and any dispute that may arise from its use or the services linked thereto, which shall be subject to the jurisdiction of the competent Courts and Tribunals based where CIA HOTELERA SANT JORDI, S.A. operates, and users must expressly waive their own jurisdiction, if any.
The European Commission provides an on-line dispute settlement platform aimed at consumers, who can access it through the following link: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage
Conditions of Reservation
The purpose of this document is to inform you about the general conditions applicable to processing bookings through the website UNIVERSAL HOTELS (hereinafter, “the Website”).
On the Website, you will find information regarding the availability of rooms, rates and services offered by the hotels from the Universal Hotels chain. The bookings processed through the Website are formalised directly between the user and the hotel’s operating company, being CIA HOTELERA SANT JORDI, S.A., in its capacity as administrator of the on-line booking centre, outside the legal relationship established between both as a result of this process. The processing of bookings implies the full and unconditional acceptance of the legal note, the privacy policy and the latest version of these general conditions.
Therefore, we advise that you read these conditions before making your booking each time you access our website, as the Website reserves the right to change, modify, add or delete part of these conditions at any time.
LEGAL
These general conditions are subject to the provisions of Law 7/1998, of 13 April, on General Contracting Conditions, Royal Legislative Decree 1/2007, of 16 November, approving the revised text of the General Law for the Protection of Consumers and Users and other supplementary laws, Law 34/2002, of 11 July, on Information Society and Electronic Commerce Services, as well as all applicable tourist regulations and, furthermore, the Civil Code and the Commercial Code.
CLAUSES The formalisation of bookings through the Website are subject to the following clauses:
1. Declarations: The user declares:
a) To be of legal age and have the full capacity to formalise the booking, declaring that they understand and comprehend all conditions found on the Website.
b) That the data supplied when formalising the booking is accurate, complete and concise.
c) That the requested booking is confirmed, especially the indicated dates, the number of rooms, persons, accommodation and the board chosen.
2. Access to the Website: Access to this Website is the user’s responsibility.
3. Contracting of products and services through the Website:
3.1. The detailed services, in accordance with the booking conditions stipulated on the site where this booking is requested or formalised, are included.
3.2. The accommodation providers, each within the scope of their respective obligations, will be liable vis a vis the user for complying with the obligations deriving from the current regulations and the terms and conditions of sale of each of the contracted products and services. The user accepts that CIA HOTELERA SANT JORDI, S.A. assumes no obligation or liability over any services it does not directly provide, and particularly if they are inaccurate, incomplete, not up-to-date and/or the data or information on offers, products or services, prices, features and any other data or information regarding the products and services offered through the Website by the accommodation providers is inaccurate.
3.3. These general conditions must be accepted by you before formalising the booking. The contract may be validly formalised in any of the languages available on the Website.
4. The Website’s booking formalisation process is developed in 4 steps:
1. Availability: Search for dates, number of persons and rooms.
2. Choice of board and room type, rate
3. Summary of the booking, collection of the customer’s details and, where appropriate, payment through virtual POS.
4. Confirmation of the booking Once the booking has been made, the e-mails and logs generated by the operation will be archived. The customer will receive details of their booking by e-mail, along with an identification number (locator).
5. Price and payment:
5.1. The conditions, price and payment of the projected stay are those determined expressly in the conditions of the rate included on the site on which you make the booking.
5.2. Promotions and offers will only be valid for as long as they remain accessible to the recipients of the service.
5.3. The prices indicated on the Website are retail prices, VAT included. The transaction will be made in EUROS, regardless of the customer’s currency.
6. Cancellations/amendments of bookings and no shows:
6.1 Depending on the applicable conditions according to the rate selected by the customer.
6.2. All charges applied will be made on the bankcard that you provided when you made the booking. You expressly consent to these charges being made in order to address any possible penalties applicable for cancellations or no shows.
7. Notifications:
All notifications, requirements, requests and other communications that must be made by the parties with regard to these general conditions must be made via e-mail or through the contact form available on the website.
8. Nullity of the clauses
If one or more clauses included in these general conditions is declared wholly or partially null or ineffective, it will only affect this provision or the part that has been declared as such, and the general conditions of all others that include this provision, or the affected part thereof, will remain valid.
9. Acceptance:
The request and formalisation of the booking implies that all of these general conditions, considered a comprehensive part of the booking and completed with the rate conditions and applicable specific legislation, are expressly accepted by you.
10. Applicable law and jurisdiction:
This contract will be governed by the Spanish law and, for any dispute that may arise with regard to its validity, execution, compliance or resolution, whole or partial, the parties, expressly waiving their own jurisdiction, if any, are expressly subject to the jurisdiction and competence of the Courts and Tribunals of Palma de Mallorca (Spain).
Data Protection
Please read it carefully. In it you will find important information about the processing of your personal data and the rights recognised by the current regulations on the matter.
We reserve the right to update our privacy policy at any time as a result of business decisions, as well as to comply with any legislative or jurisprudential changes. If you have any questions or require any clarification regarding our Privacy Policy or your rights, you can contact us through the channels indicated below.
You declare that the data you provide us, now or in the future, is correct and truthful and you agree to inform us of any changes to it. If you provide personal data from third parties, you agree to obtain the prior consent of those affected and inform them about the content of this policy.
Generally, the fields of our forms that are indicated as mandatory must be completed in order to process your requests.
1. Who is responsible for the processing of your data?
The party responsible for processing the personal data collected is:
Party responsible: CIA. HOTELERA SANT JORDI, S.A.
Postal address: Gremio de Cirujanos i Barberos, 25, Bloque B, 3er piso Pol. Son Rossinyol – 07009 Palma de Mallorca.
Tax ID Number (CIF): A07015597
Telephone: +34 971 711 746
E-mail address: privacy@universalhotels.es
If you make a booking at any of our hotels, the party responsible for processing the data relating thereto will be the hotel’s operating company, which you can contact using the same addresses indicated for CIA. HOTELERA SAN JORDI S.A. The identification details of the hotel’s operating company will be provided to you during the booking process.
2. Why will we process your data?
The data of visitors to the website will be processed to manage their browsing, address their requests and queries, the administration and management of the website and compliance with our legal obligations. This data will also be processed for analytical purposes and to improve the quality of our services. Booking details will be processed in order to manage them.
If you consent, your data will be processed in order to send commercial communications regarding UNIVERSAL HOTELS to your e-mail address.
In the case of companies or agencies, the director´s and/or manager´s data will be used to manage the relationship between them, to deal with requests and queries, and to process bookings.
3. For how long will we keep your data?
We generally preserve your data during the validity of the relationship you maintain with us and, in any case, during the periods set forth in the applicable legal provisions, for example in accounting and fiscal matters, and for the time needed to address any possible liabilities deriving from the processing. We will delete your data when it has ceased to be necessary or relevant for the purposes for which it was collected. Access logs to restricted areas of the website will be deleted a month after their creation. Information related to browsing will be deleted once the web connection has ended and statistics have been created. The data processed for commercial purposes will remain in force until you request its deletion.
4. To whom may we communicate your data?
Your data will only be communicated to third parties if legally obliged to do so, with your consent or when your request involves this communication. In this regard, we inform you that, in order to correctly process your bookings, the data provided will be communicated to the companies whose services are included in the contracted service.
5. Legal basis of the processing.
The legal basis for the processing of your personal data is to manage the legal relationship with users of the website and the customers who book any of our hotels through it, as well as to comply with legal obligations, especially the applicable accounting, tax and tourist regulations.
Management of the website’s security is based on the existence of a legitimate interest. The creation of statistics, carrying out of quality controls, the commercial monitoring of your requests and the shipment of commercial communications are all based on our legitimate interest for internal administrative purposes, as well as on assessing and promoting our services. The referral of commercial communications through electronic means is based on the consent of the interested parties.
6. What are your rights?
You have a right to obtain confirmation of whether or not we are processing your personal data and, in such a case, access thereto. You can also ask for your data to be rectified when it is inaccurate or complete any data that is incomplete, as well as request for it to be deleted when, among other reasons, the data is no longer necessary for the purposes for which it was collected. In certain cases, you may request a restriction over the processing of your data. In this case, we will only process the affected data to draw up, exercise or defend claims or with a view to protect the rights of other people. Under certain conditions, and for reasons related to your particular situation, you may also object to the processing of your data. In this case, we will cease processing your data unless there are legitimate compelling reasons that prevail over your interests or rights and freedoms, or to draw up, exercise or defend claims. Moreover, and under certain conditions, you can request the portability of your data to be transferred to another data controller.
You can revoke your consent that you had provided for certain purposes without this affecting the legality of the processing based on the consent given prior to its withdrawal, and file a claim before the Spanish Data Protection Agency.
To request your withdrawal from any processing for commercial purposes, you can send an e-mail to the following e-mail address: unsuscribe@universalhotels.es
In order to exercise your rights, you must send us an application, along with a copy of your national identification document or another valid document that identifies you, by post or e-mail, to the addresses indicated in the section entitled “Who is responsible for the processing of your data?”. You can obtain more information about your rights and how to exercise them on the Spanish Data Protection Agency’s website on http://www.agpd.es.
Second Layer Clauses
